Returns & Exchanges

At Powkiddy, we want you to be fully satisfied with your handheld gaming experience. If your device is defective or does not meet your expectations, you can request a return or exchange within 15 days of delivery.

1

Contact Support

Email our official support team with your order number and a detailed description of the issue, including photos or videos of the device.

2

Receive Authorization

Once your request is reviewed, our team will provide a Return Merchandise Authorization (RMA) and the specific return shipping address for your region.

3

Pack and Ship

Securely pack the console in its original packaging with all included SD cards and cables, then provide us with the tracking number for the shipment.

4

Inspection and Refund

After our technicians inspect the returned item to confirm its condition, we will process your refund or ship out a replacement unit within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing